unforgettable experience with helpful staff and 24-hour reception made our stay special

Very clean, professional staff.

Just a good match for a flying visit in York with fantastic value. The staff was accommodating when I needed a late checkout. Make sure to ask for the best room option available upon arrival.

great service but disappointing room quality

The staff member Eric excelled at the front desk, providing excellent service during check-in. The kitchenette in the room had all the essentials, making it convenient for meal prep.

The kitchenette was handy, making it easy to prepare meals, and the pool was a delightful surprise! My family loved the comfortable beds and quiet environment. I would definitely choose this place again!

our stay at candlewood was great! the room we had was large with a fantastic pillow choice, which is often a struggle in hotels. plus, eric at the front desk was super helpful and friendly. it's also close to some nice restaurants, making it convenient for meals!

strongly recommend

The large room made our group trip so much cozier! 🛌 Super convenient to nearby restaurants too. The only downside was the cleanliness could've been better. Overall, a valuable stay!

Our stay was quite mixed. We enjoyed the spacious room which felt cozy and home-like, making it perfect for our family getaway. The location was conveniently close to various attractions, allowing us to easily explore the area. However, we faced a frustrating issue with a cracked toilet, which pinched my leg and led to some communication problems with management, making our experience more stressful than we had hoped.

The studio suite had a cozy setup with a decent amount of space, making it feel more like a home away from home. Easy access to nearby stores and dining options adds to the convenience during the stay.

Upon arrival, the room's temperature was uncomfortably hot, and an unpleasant smell lingered, eventually identified as urine. The shower lost water pressure completely, leading to scalding hot bursts and an inconvenient cold-water system that required help from the kitchenette. The advertised pool was closed without prior notice, forcing us to find alternative options elsewhere. Additionally, the cleanliness left much to be desired, with dust and unmade beds in the alternate room provided after the complaint. Repeated issues with keycards made it frustrating to access the room as well. Overall, the experience felt disorganized and stressful.

The nearby Indian restaurant was an absolute gem, a flavor bomb that had my taste buds dancing! Plus, the location was super convenient, just 15 minutes from our planned adventures.

We faced a wild bathroom saga with a cracked toilet that pinched my leg, and the manager was less than sympathetic about it. Our room switch mishaps made everything feel more exhausting than enjoyable.

The rooms felt like home, and we loved the large space. It made our stay super cozy. Perfect for enjoying a group trip with easy access to stores and dining options nearby. Just a heads-up, the pool was closed during our stay.

We encountered an issue with cleanliness. Our room wasn't as tidy as we expected, which was disappointing. It could have used some serious attention to detail.

Location impressed. Just 15 minutes from our planned activities. The room offered a cozy atmosphere with a spacious feel, really made it easy to relax. Eric at the front desk provided excellent service. The choice of pillows was fantastic. often hotel pillows feel too soft for my liking. However, I faced some cleanliness issues. The room was not as tidy as I expected, with dusty areas and unkempt corners. The bathroom had a cracked toilet, and I encountered some plumbing problems that needed attention. Also, the pool being closed was a letdown. It wasn't mentioned on the website, and having a pool was a key factor in my decision to book this hotel. Everything felt a bit chaotic during my stay without adequate staff to address these issues, especially when needing extra bedding. Overall, a mix of good service and comfort but significant room for improvement with maintenance and cleanliness.

Spacious Room with Room for Improvement

The queen studio offered ample space, perfect for our group. However, the bathroom cleanliness could use attention, especially in the shower. Utilize the kitchen area for quick snacks. Remember, if you're looking for pool access, check in advance, as facilities can be unexpectedly closed.

convenient access to parks and vibrant city strolls

During my stay, I loved being just a short drive from the beautiful Heritage Rail Trail County Park, perfect for an afternoon walk, and I appreciated the easy access to the Royal Square District Murals, which made my city exploration so much fun.

I stayed in a Studio Suite and it was super comfy! The place was really clean, and the staff was friendly. They even helped with an extra chair from the room next door. The room was well stocked, but I wish there was an oven or toaster oven. The grills outside were a nice touch, though!